1. Introduction

1.1 Scope of Code

This Code applies to all internet services provided by Sulfman Consulting to its clients, ensuring transparency, quality, and fairness in service delivery.

1.2 Objectives of the Code

• Describe the internet services offered by Sulfman Consulting.
• Explain how to contact Sulfman Consulting regarding these services and available billing options.
• Outline client rights and obligations.
• Detail the process for filing and resolving complaints.

1.3 Code Amendment

This Code may be amended periodically to ensure compliance with updated guidelines or regulations as mandated by applicable laws and best practices.

2. Provision of Information to Clients

2.1 Service Agreement

Clients are required to sign a Service Agreement with Sulfman Consulting detailing services, pricing, and terms and conditions in clear language. This agreement specifies service quality levels and expected connection times. A copy of the standard Service Terms is available on Sulfman Consulting's website.

2.2 Description of Service

Sulfman Consulting offers high-speed and reliable internet services, providing clients with the necessary equipment such as routers and terminals, along with professional installation and support.

2.3 Pricing Information

Current pricing and subscription plans for Sulfman Consulting's internet services are available on Sulfman Consulting's website. All charges are transparent and billed monthly. Clients are notified of any changes to pricing in advance.

2.4 Contract Terms and Termination

Full information on terms of service, including termination procedures, is provided in the Service Agreement and on Sulfman Consulting's website.

3. Client Obligations

Clients are expected to:

• Use Sulfman Consulting's services under the terms and conditions of the Service Agreement.
• Ensure the equipment provided by Sulfman Consulting is used responsibly and does not harm the network.
• Settle bills promptly and report any billing issues to Sulfman Consulting immediately.

4. Complaints Handling

4.1 Filing a Complaint

Complaints regarding Sulfman Consulting's internet service can be filed through the following methods:

• Customer Service Hotline: 08124455253
• Email: info@sulfman.com

4.2 Complaint Resolution Process

Sulfman Consulting is committed to resolving client complaints efficiently and fairly. The complaint resolution process follows these steps:

• Acknowledgment: Sulfman Consulting will acknowledge receipt of the complaint within 24 hours.
• Investigation: Sulfman Consulting will conduct a prompt investigation to determine the cause of the issue.
• Resolution: Sulfman Consulting will communicate a resolution to the client within 5 business days of receiving the complaint.
• Escalation: If the client is not satisfied with the resolution, they may escalate the complaint to relevant authorities or regulators.

5. Protection of Client Information

Sulfman Consulting is committed to protecting client privacy and will:

• Use client information only for the provision of internet services and as required by law.
• Not disclose client information to third parties without consent, except as required by law.

6. Billing, Charging, and Credit Practices

6.1 Billing

Sulfman Consulting will issue monthly bills detailing charges and internet usage for its services.

6.2 Payment Options

Clients can pay their bills via Sulfman Consulting's online portal or other digital payment methods offered.

6.3 Disputed Charges

Clients should report any disputed charges related to their service within 30 days of receiving the bill for investigation.

7. Service Quality and Availability

Sulfman Consulting strives to:

• Provide reliable and high-quality internet services to its clients.
• Notify clients in advance of any scheduled maintenance or service disruptions.
• Offer proactive updates to clients in case of unexpected outages.

8. Client Support

Sulfman Consulting's customer support is available to assist clients with any service-related inquiries or issues:

• Hours: 24/7 for critical issues
• Contact: info@sulfman.com or 08124455253

9. Compliance with Regulatory Requirements

Sulfman Consulting complies with all applicable regulations and laws governing the provision of internet services.

10. Feedback

Sulfman Consulting welcomes client feedback to improve the quality of its services. Feedback can be provided through the company's contact channels.

For further details, visit Sulfman Consulting Ltd.